FAQ

FAQ

Welcome to OPPCOLOR. We are here to make your shopping experience smooth, safe, and enjoyable. If you have any questions, you will likely find the answer below.

Orders & Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Available options may vary depending on your country, device, and checkout settings.

Is my payment information secure?

Yes. Checkout is protected by secure encrypted technology. OPPCOLOR does not store your full card number or private payment credentials.

Can I cancel or change my order?

Orders can be modified or canceled within 12 hours after purchase if they have not yet been processed or shipped. Please contact us as soon as possible at service@oppcolor.com.

Shipping & Delivery

Where do orders ship from?

Orders ship from Hong Kong.

How long does shipping take?

Orders are usually processed within 1-2 working days. Standard delivery usually takes 7-10 working days after your order has been processed. Delivery times may vary depending on your location, carrier conditions, and customs clearance.

Which carrier do you use?

We primarily ship international orders with YunExpress. Tracking can be checked at <ahref="https://www.yuntrack.com/"target="_blank"rel="noopener">https://www.yuntrack.com/</a>.

Do you offer free shipping?

We offer free shipping on eligible orders. Any applicable shipping cost will be shown at checkout before payment.

Will I need to pay customs duties or import taxes?

Customers are responsible for any customs duties, import taxes, or other fees required by their country's customs authorities. These charges are not included in the product price or shipping cost unless otherwise stated. In most cases, no additional fees need to be paid, but requirements may vary by destination.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, in their original packaging, and include all original accessories and tags.

Are returns free?

We do not offer free returns unless the item is defective, damaged, or we shipped the wrong product. For returns due to personal reasons, such as size, color preference, or change of mind, customers are responsible for return shipping fees.

How do I return an item?

Please contact service@oppcolor.com with your order number before returning any item. Returns sent without prior authorization may not be accepted or processed.

What is the return address?

FLAT 03, 15/F CARNIVAL COMMBLDG 18 JAVA RD NORTH POINT, Hong Kong

When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed within 5-10 business days. The time for funds to appear in your account depends on your payment provider.

Do you offer exchanges?

We offer exchanges for different sizes or colors, subject to product availability. If the requested item is unavailable, we can issue a refund instead.

Sizing

How should I choose my size?

Please refer to our size chart before ordering. If you are between sizes or need help with fit, contact us at service@oppcolor.com before placing your order.

Order Issues

What if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery at service@oppcolor.com. Include your order number and clear photos of the item and packaging, and we will help resolve the issue.

What if my package is delayed or lost?

If your order is delayed beyond the estimated delivery time or appears to be lost, please contact us. We will work with the shipping carrier to investigate and, if confirmed lost, offer a replacement or a full refund.

Contact Us

How can I contact you?

You can reach us by email at service@oppcolor.com. Our business hours are Monday to Friday, 01:00-10:00 UTC, and we typically reply within 24 hours on business days.