Client service

Returns

Service notes for orders, fitting guidance, and international delivery.

Returns & Refund Policy

We want you to shop with confidence at OPPCOLOR. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery.

30-Day Return Window

Eligible items may be returned within 30 days of delivery. The return period begins on the date your order is delivered, as confirmed by the shipping carrier's tracking information.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Items must be unworn and unused.
  • Items must be in their original packaging.
  • All original accessories, tags, and included materials must be returned.
  • Items must not show signs of wear, washing, misuse, or customer-caused damage.

How to Start a Return

Please contact our customer support before returning any item. Returns sent without prior authorization may not be accepted or processed.

To start a return, email service@oppcolor.com with:

  • Your order number
  • The item you want to return
  • The reason for return
  • Photos, if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if your item is eligible.

Return Shipping Costs

We do not offer free returns unless the item is defective, damaged, or we shipped the wrong product.

If the return is due to our error, such as a wrong, damaged, or defective item, we will cover the return shipping cost.

For returns due to personal reasons, such as size, color preference, or change of mind, customers are responsible for the return shipping fees.

Return Address

Please do not send any item back without prior authorization.

Return address: FLAT 03, 15/F CARNIVAL COMMBLDG 18 JAVA RD NORTH POINT,Hong Kong

Refunds

Once we receive and inspect your returned item, your refund will be processed within 5-10 business days.

Refunds will be issued to your original payment method. The time for the funds to appear in your account depends on your payment provider.

Exchanges

We offer exchanges for different sizes or colors, subject to product availability.

If the requested item is unavailable, we can issue a refund instead.

Non-Returnable Items

We do not accept returns for:

  • Items that have been worn, washed, or used
  • Items damaged by misuse or customer handling
  • Customized items
  • Items returned without prior authorization
  • Items missing original packaging, accessories, or tags

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at service@oppcolor.com.

Please include your order number and clear photos of the item and packaging. After review, we will offer a replacement or a full refund where applicable.

Late or Missing Refunds

If you have not received your refund after it has been approved, please first check your bank account again and contact your payment provider, as processing times may vary.

If the issue persists, contact us at service@oppcolor.com and we will assist you.